Support Center

Email Support

Our support team is available 24/7 to assist you

support@shockwave-capital.com

Support Hours

Email Response Time

We aim to respond to all inquiries within 2-4 hours during business days.

Business Hours

Monday - Friday: 24/7
Weekend: Limited Support

Common Support Topics

Account Issues

Login problems
Account verification
Password reset
2FA setup

Trading Platform

Platform access
Trading rules
Technical issues
Market access

Payments & Withdrawals

Payment methods
Withdrawal process
Fee structure
Payment issues

Challenge & Evaluation

Challenge rules
Evaluation process
Results verification
Account metrics

For urgent matters or time-sensitive issues, please include "URGENT" in your email subject line. Our team prioritizes responses based on the nature and urgency of the inquiry.